Trusted by top-notch Companies
from all over the world
Pepperland
Beechtree
SO KAMAL
Alnasser Sports
Taxx Petroleum
Rollover
Punjab Healthcare Commission
ECS SHOES
Stylo SHOES
Kansai Paints
Zafar Securities
Hampton School
HPGS
Olim
Skindeep
BTW
Servis Shoes
Sputnik Shoes
Available Channels
Deliver a great multi-channel experience by enabling your customers to reach you via their favorite conversational channels.
CAMPAIGN MANAGER
Deliver Promotional offers to your customers across the globe
Build and deliver your WhatsApp campaigns from the same dashboard within a few clicks. With pre-approved WhatsApp template messages, you can send rich promotional offers without any additional fee to your customers who interacted with you within the last 24 hours or re-engage your customers outside the 24-hour conversation window.
HYBRID SUPPORT
Automate support with chatbot with seamless transfer to human agent
Deploy a bot to qualify leads, book meetings, provide answers to common customer support questions, and more – so your team has more time to focus on the conversations that matter most. Empower your customers to route the conversation off to a live agent to get a response to a more complex query.
ACTIONABLE INSIGHTS
View Chat & Campaign Analytics
Monitor response & resolution times of your agents to improve your customer satisfaction score. View campaign performance analytics such as sent, delivered and viewed.
ACTIONABLE INSIGHTS
Connect with Shopify and provide great customer experiences
Integrate your Shopify store and synchronize all your customer information. Access order history, billing information and other relevant customer details instantly as you engage in customer support interactions. Create, edit, refund and delete orders without switching dashboards. Keep customers informed with automated alerts for order confirmations and shipping updates and improve conversion rates with abandoned cart reminders, and discount offers on WhatsApp.
FEATURES
Conversation Management
View and manage your conversations in one place segmented in different inbox views such as All Conversations, New, Assigned, Spam and Closed.
Quick Replies
Configure quick replies for repetitive and common queries to reduce response times for both agents and customers.
Agent Routing
Route incoming conversations to the right team or an agent based on the context of the conversation and customer attributes.
Rich Media Conversations
Resolve customer queries faster and more interactively with pictures, videos, audio messages, or documents.
Conversation Tags
Assign one or multiple tags to your incoming conversations to categorize and organize them for better analysis.
Template Messages
Send WhatsApp approved template messages to initiate conversations with your customers or to re-engage outside the 24-hour session window.
Full Conversation History
View and download the conversation history of your customers including chatbot and agent conversation.
Private Notes
Share private messages between teams to seek assistance within an individual conversation allowing the same agent to help the customer from start to finish.
We'd love to help you engage
better with your customers
- 100% Delivery Rate
- 4/7 Dedicated Support Team
- Easy-to-use APIs
- Supportive Eco-system